Terms & Conditions
1 About the Terms and Conditions
2 Delivery
2.1 Delivery Information and Costs
2.2 Delivery Times
2.3 Delivery Areas
2.4 Delivery Address options
2.5 Tracking your Order
3 Payment
3.1 Payment Options
3.2 Credit Card Validation
3.3 Verified by Visa & MasterCard SecureCode
4 Returns
4.1 Returns to Store
4.2 Returns by Post
4.3 Returning goods bought as special offers
4.4 Returning goods which are of unsatisfactory quality or unfit for purpose
4.5 7 Day Cooling-Off Period (EU Only)
4.6 Refunding the Delivery Charge
4.7 Statutory Rights
5 Products
5.1 Product information
5.2 Purchase of products
Welcome to the Scorpio website (scorpioshoes.com) terms and conditions. Please read through them carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Statement regarding personal information provided by you.If you have any queries relating to these terms and conditions, please email our Customer Service team using the form here.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received.
The time it will take your item to arrive is the order processing time + the delivery time for your choosen delivery method to your address.
It can take up to 48 hours from the time your payment is accepted for your order to be processed for dispatch. If there is any delay in processing your order, you will be notified by email as soon as possible.
United Kingdom (Including Channel Islands):
FREE UK Delivery
- FREE DELIVERY for all orders £20 or over
- 3-5 Working Days
- £4.00 for all orders under £20
- 3-5 Working Days
- £4.95 for all orders £20 or over
- £8.95 for all orders under £20
- Only available on selected items
- 1 Working Day
Europe:
International Standard European Delivery
- £12.95 (first item) + £6.50 (each additional item)
- 5-7 Working Days*
- From £18.25 (first item) + £5.00 (each additional item)**
- 2-5 Working Days
Worldwide:
International Standard Worldwide Delivery
- £21.50 (first item) + £10.00 (each additional item)
- 7-10 Working Days*
- From £26.00 (first item) + £12.50 (each additional item)**
- 2-5 Working Days
Please note that any additional duty or customs charges applicable in the destination country are payable by the customer/recipient.
BFPO Addresses:
We regret that at this time we cannot deliver to British Forces Post Office (BFPO) addresses.
* On rare occasions, delivery by these services my take up to 21 days.
**Postage costs vary and are dependant on the destination country. For full details of postage costs see here.
All times quoted are Greenwich Mean Time (GMT) or British Summer Time (BST) (as applicable).
FREE UK Delivery / Standard Delivery: We aim to deliver all mainland UK standard orders in 3-5 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 7 working days, please contact our Customer Services team. Deliveries to Northern Ireland and the Highlands and Islands may take longer to arrive. During busy periods, please allow up to 10 working days for delivery to Northern Ireland and the Highlands and Islands before contacting Customer Services.
Royal Mail typically deliver Monday to Saturday, 8am – 5pm. Please note that Saturday and Sunday are not classed as working days. If you are not in when Royal Mail first try to deliver the package, it may be returned to the local delivery office and a card left detailing how to collect or arrange re-delivery. The parcel will be held for up to 5 working days before being returned to us. Please allow 7 working days from dispatch before querying your order.
Next-day Delivery: We aim to deliver all next-day delivery orders in by 1pm the next working day for all order received before 2pm, Monday-Friday (excluding Bank Holidays). Deliveries to the Highlands and Islands may take longer to arrive.
Royal Mail typically deliver Monday to Saturday, 8am – 5pm. Please note that Saturday and Sunday are not classed as working days. If you are not in when Royal Mail first try to deliver the package, it may be returned to the local delivery office and a card left detailing how to collect or arrange re-delivery. The parcel will be held for up to 5 working days before being returned to us. If no card was left we cannot be held responsible for any delay so long as a delivery attempt was made before 1pm the next working day after dispatch.
International Standard European Delivery: We aim to deliver all European orders within 7 working days. During sale or other busy periods however, deliveries may take up to 21 days. If you have not received your delivery within 21 days of dispatch, please contact our Customer Services team. Please note that Saturday and Sunday are not classed as working days.
Your order will be delivered to your address by the local postal service in your country so we cannot guarantee a timeframe for delivery. Limited track is avialble and a signature may be required on delivery depending on your local postal service. Please allow 15 days before querying your order.
International Express European Delivery: We aim to deliver all European orders in 2-5 working days from dispatch. During sale or other busy periods deliveries may take longer. If you have not received your delivery within 5 days of dispatch, please contact our Customer Services team. Please note that Saturday and Sunday are not classed as working days.
Your order will be delivered to your address by DHL or UPS.
International Standard Worldwide Delivery: We aim to deliver all worldwide orders within 10 working days. During sale or other busy periods however, deliveries may take up to 21 days. If you have not received your delivery within 21 days of dispatch, please contact our Customer Services team. Please note that Saturday and Sunday are not classed as working days.
Your order will be delivered to your address by the local postal service in your country so we cannot guarantee a timeframe for delivery. Limited track is avialble and a signature may be required on delivery depending on your local postal service. Please allow 15 days before querying your order.
International Express European Delivery: We aim to deliver all worldwide orders in 2-5 working days from dispatch. During sale or other busy periods deliveries may take longer. If you have not received your delivery within 5 days of dispatch, please contact our Customer Services team. Please note that Saturday and Sunday are not classed as working days.
Your order will be delivered to your address by DHL or UPS.
Scorpio delivers to all United Kingdom, Republic of Ireland, EU and International destinations listed below. All UK address must have a UK Postcode; Unfortunately at this time we cannot take orders for delivery to PO Boxes or BFPO addresses. Scorpio classes the United Kingdom as England, Scotland (including the Highlands and Islands), Wales, Channel Islands, and Northern Ireland.
Please note that we can only deliver to the following countries:
- United Kingdom (inc. Northern Ireland), Guernsey, Isle of Man, Jersey, Republic of Ireland
- Andorra, Australia, Austria, Belarus, Belgium, Bolivia, Bulgaria, Canada, Cyprus, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Gibraltar, Greece, Greenland, Guernsey, Holy See (Vatican City State), Hungary, Iceland, India, Ireland, Isle of Man,
Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, North Korea, Norway, Pakistan, Poland,
Portugal, Russian Federation, San Marino, South Korea, Spain, Sweden, Switzerland, Turkey, Ukraine, United States Minor Outlying Islands,
United States of America.
We can deliver to an address other than the billing address for UK orders only. All international orders must be delivered to the card/account holders address. Unfortunately, we will be unable to change a delivery address once the order has been placed.
UK Delivery: Go to http://www.royalmail.com and use the tracking number provided in your dispatch email. Please allow up to 48 hours from receipt of the email before tracking your order.
International Standard Delivery: Please visit http://www.royalmail.com and use the tracking number provided in your dispatch email. International Standard may not provide a complete tracking service and may require a signature on delivery.
Internation Express Delivery: Express deliveries are handled by DHL and UPS. DHL deliveries can be tracked at http://www.dhl.com and UPS deliveries at http://www.ups.com. Please allow up to 48 hours from receipt of the email before tracking your order.
If you are having trouble tracking your order or have not received a tracking number, we will be happy to check your order status and give you an update. Contact our Customer Service team with the date your order was placed, your order number, your full name, billing address and phone number. Please allow up to 48 hours before querying your order. Unfortunately, our Customer Service team are unable to track parcels at weekends.
Customer Service Team
- Email us by completing the form here
- Telephone (UK): (0)1388 814 148 (calls charged at normal network rate)
- Telephone (International): +44 1388 814 148 (calls charged at normal network rate)
We accept Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, PayPal and Google Checkout. Please see www.paypal.com for information on PayPal payments and checkout.google.com for information on Google Checkout payments. All prices are inclusive of VAT (where applicable) at the current rate and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.
Further information for International customers: Prices can be displayed on our website in British Pounds (GBP), Euros or US Dollars. All orders are placed in British Pounds and the Euro/Dollar amounts shown are estimated values based on the exchange rate (updated twice daily) for your convenience. International orders will be subject to the exchange rate and any charges applied by the customer's credit or debit card company of which we have no control or liability. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions, and other local requirements. You are advised to check the latest applicable local requirements before placing an order.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure. If you believe your details are incorrect you may correct those details by following the procedure set out in our privacy policy.
Online shopping made safer. Scorpio is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online. Verified by Visa and MasterCard SecureCode follow the same principles as Chip and Pin, by helping to protect your card against unauthorised use when you shop via the Internet. If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet. If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.
Online Protection Benefits:
- Shop online with added security and peace of mind
- Your personal password is linked to your card only, and not to your computer
- This security scheme will help to prevent unauthorised purchases
How it Works: When you reach the checkout process at Scorpioshoes.com (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping. This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers. Alternatively you can contact your bank directly to register, or visit Verified by Visa or MasterCard SecureCode for more information. Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.
We guarantee to refund any item you are not completely happy with when you return it to us in it's original condition within 14 days of receipt. Refunds will be credited to your original method of payment.
Please note that any items purchased from a retail store cannot be returned to the website and must be taken to one of our retail stores for refund or exchange.
At this time, orders made on the website cannot be returned to any store and must be returned by posting back to us.
It is important that you follow the steps below to enable us to process your order efficiently and to ensure that you do not incur any unnecessary costs:
- 1. Detach the Returns Form from your original order invoice.
- 2. Fill out the Returns Form being sure to complete all the fields.
- 3. In the case of a fault or error, please provide a full description with your reason for return in the space provided.
- 4. Place your completed Returns Form with the returning item(s) (either in the original shoebox or just inside the packaging if the item was loose to begin with).
- 5. Wrap the item(s) securely in the original or suitable packaging with all tags, and accessories pertaining to the returned goods. Do not apply tape or labels directly to the branded packaging/box.
Post the item to us at the address below. We strongly recommend that you use a recorded or traceable delivery service to return your securely wrapped goods to us as we can not be responsible for goods that have not reached us because your chosen carriers have failed to deliver the goods back to us safely.
Scorpio Shoes
RETURNS
The Old Waterloo
High Street
Spennymoor
County Durham
DL16 6DB
United Kingdom
Although it usually takes 1-2 working days to process, when returning any item please allow up to 28 days from the day the parcel is posted for your item to be returned to us and for your refund to be processed. We will email you to let you know once your parcel has been received and your refund has been processed. The return of unwanted orders is at the customers own expense. We cannot refund any money if we do not receive the returned items. The refund will be processed once your goods are received into our warehouse. Please note that it may take 2-3 working days for the refunds to show in your account. Each item returned is refunded separately, and will show on your statement as a refund/credit from Scorpio. You will be refunded onto the card/account that the goods were purchased with. If your card expires before we process your refund please contact our Customer Services team with your order number, and new card details. You can call Customer Services between 9am and 5pm (GMT/BST), Monday - Friday (excluding UK bank holidays):
- UK customers: 01388 814 148 (calls charged at normal network rate)
- International customers: +44 1388 814 148 (calls charged at network rate)
For security reasons, we cannot accept this information via email. If you experience any difficulties with the returns process please contact our Customer Service team.
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value. For combination purchases ("buy one get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.
You can return these items to us with a completed Returns Form at:
Scorpio Shoes
RETURNS
The Old Waterloo
High Street
Spennymoor
County Durham
DL16 6DB
United Kingdom
In addition to our returns policy, under the Distance Selling Regulations you have seven working days (beginning the day after receipt) to cancel your purchase, unless it is a purchase of financial services, food, drink or other perishable products; DVDs, CDs or software which has been unsealed; magazines; or tailor-made/customised products. In this case, we will provide a full refund but you must return the cancelled items to us at your cost. We cannot refund any delivery charges for items returned under the 7 day cooling-off period.
If we have made a mistake on an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning. Details of the returns procedure will also be sent to you with your order.
Your statutory rights are not affected by our returns policy.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.
We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will be refunded for the out of stock items.
We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.
When you place an order on our website we shall email you an acknowledgement. Our acceptance of an order does not take place until dispatch of the order, at which point the purchase contract will be made. Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. Any discounts triggered by the entry of a promotional code will be applied when the order is placed and will be valid so long as it has not expired when you place the order. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
- The product ordered being unavailable from stock
- Our inability to obtain authorisation of payment
- The identification of an error within the product information, including price or promotion
For further details regarding the use of data supplied by you, please see our Privacy Statement. We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website. All rights, including copyright, in this website are owned by or licensed to Scorpio. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Durham Footwear Distributors Ltd. We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. Certain (hypertext) links in this site will lead to external websites, which are not under our control. When you activate any of these you will leave the Scorpioshoes.com website and we have no control over and will accept no responsibility or liability in respect of, the material on any website, which is not under our control. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence. These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
Copyright © Scorpio
This website is owned and operated by:
Durham Footwear Distributors Ltd. trading as Scorpio Shoes
Registered in England
Company No. 1221501
Registered address:
The Old Waterloo
High Street
Spennymoor
County Durham
DL16 6DB
United Kingdom
